Frequently Asked Questions

Where does Nckitch ship?

Nckitch currently ships to customers in the United States and the United Kingdom.

Shipping availability may vary depending on the product and destination.

How much does shipping cost?

Standard shipping is free for orders shipped to the United States and the United Kingdom, unless otherwise stated on the product page or during checkout.

How long does shipping take to the United States?

Estimated delivery time for the United States is 1–3 business days after the order has been processed and shipped.

How long does shipping take to the United Kingdom?

Estimated delivery time for the United Kingdom is 3–8 business days after the order has been processed and shipped.

Can I track my order?

Where tracking is available, tracking information will be sent to the email address provided during checkout after your order has been shipped.

Can I return my order?

Yes. Eligible purchases can be returned within 30 days of delivery.

We provide free returns for eligible returns made within our 30-day return period.

How do I request a return?

Please contact us at support@nckitch.com before sending your item back.

Include your order number and a brief description of the reason for your return.

When will I receive my refund?

Once your returned item has been received and inspected, we will process an approved refund.

Refunds are generally processed within 5–10 business days after approval. Your bank or payment provider may require additional time to make the refund available.

What payment methods do you accept?

The payment methods currently available for your order will be displayed securely during checkout.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible at support@nckitch.com.

Include your order number and, where appropriate, photographs showing the damage or incorrect product.

We will review your request and provide an appropriate solution.

How can I contact Nckitch?

Email: support@nckitch.com

Phone: +44 131 440 4223

Mailing Address:

Nckitch
97 Gaynor Ave
Loanhead EH20 9LS
United Kingdom