Refund policy

Refund & Return Policy

Last updated: August 28, 2026

At Nckitch, we want you to feel confident when shopping with us.

If you are not satisfied with an eligible purchase, you may request a return within 30 days of receiving your order.

30-Day Return Period

You may request a return within 30 days of the date your order was delivered.

Free Returns

Nckitch offers free returns for eligible products returned within the 30-day return period.

We will provide return instructions after your return request has been reviewed.

Return Conditions

To be eligible for a return, products should generally be:

Unused
In their original condition
In their original packaging where applicable
Accompanied by the relevant order information or proof of purchase

Certain products may be excluded from returns where permitted by applicable law, including personalised or made-to-order products or products specifically identified as non-returnable on the product page.

How to Request a Return

Before sending an item back, contact us at:

support@nckitch.com

Please include:

Your order number
The item you wish to return
The reason for the return

Do not send a return to our mailing address unless our customer support team has provided return instructions.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Email: support@nckitch.com

Please provide your order number and photographs of the issue where appropriate.

We will review the situation and provide an appropriate resolution.

Refund Process

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are generally processed within 5–10 business days after approval.

Refunds are normally issued to the original payment method used for the purchase.

Your bank or payment provider may require additional time before the refunded amount appears in your account.

Refund Amount

For an approved return, the eligible purchase amount will be refunded in accordance with the applicable return conditions and applicable law.

Non-Eligible Returns

A return may be refused where the product does not meet the applicable return conditions, except where applicable consumer law provides otherwise.

Nothing in this policy is intended to limit any mandatory consumer rights that cannot legally be excluded.

Contact

For questions about returns or refunds: